Returns & Exchanges
Due to the nature of the hair extension industry, all sales of all hair products are final. At no time will we refund any product purchased through our website, on location at events, or via phone. If you receive the wrong product, we will provide you with a Return Form for the item(s) so that you can return the item for an exchange. Once we receive the item(s) and inspect the item(s) we will exchange the item within 48 hours of verified inspection or when the replacement item(s) is available for shipment. Customer will be notified via email when items(s) have been accepted or rejected for exchange.
Customer will be able to exchange item(s) for an item(s) equal or greater than the value of the item(s) being exchanged.
Customers requesting an exchange will receive a credit to their membership accounts upon full inspection and acceptance of the item(s) requested for exchange. Customers will have 90 days to utilize the credit, after 90 days the credit will expire.
We will offer exchanges on item(s) that are initiated within 14 days of the original purchase and upon full inspection of the product. In order to qualify for an exchange, the item(s) must meet the following conditions:
• All item(s) must be unused and unaltered, meaning the item should not be unraveled, combed, brushed, cut, colored or washed. Also, the item(s) should not have any chemicals applied and not heat should be applied. All bundles must be intact upon return.
• In accordance to federal health laws, human hair products cannot be exchanged if any portion of the item has been used, worn, or tampered prior to exchange. Due to hygiene and these federal laws a thorough inspection of the item will be conduct and to the discretion of the company will be decided if the item is eligible for an exchange.
• All exchanges must be initiated within 14 days of original purchased date. Any request for exchange after 14 days will not be honored and any item sent to Mo’Chic Beauty Inc. will not be returned.
• All item(s) must be returned in its original packaging and must include a copy of the original invoice.
MoChic’ Beauty is not held responsible for any exchanges that are lost in the process.
• All item(s) exchanged are subject to a 5% restocking fee, unless the item was incorrectly processed.
We have made the exchange process easy for you as we want to make sure that everyone who purchases our products is pleased. If you are in need of an exchange, please call us at 877-281-9181 to start the exchange process. In order to successful exchange any product, please follow the following steps:
Hair Color Policy:
We deal with suppliers that provide us with un-treated, un-colored and un-dyed 100% virgin human hair. Because this is human hair, the hair comes in various natural hair colors ranging from black to light brown or 1B to 2. When you receive your product please be aware that there may be some light strands and or gray strands. If you are not pleased with the color of natural hair that you receive we will not exchange or issue a credit for the purchased product.
Refused, Failed, or Incorrect Delivery / Lost & Stolen Orders Policy:
In order to make sure you receive your order in a timely manner please make sure that all your shipping information is current and accurate. We ask that you check your shipping address prior to confirming your order including your apartment number, street extension (ST, RD, DR, etc.). It is the customer’s responsibility to provide MoChic’ Beauty with the correct information to get you your order.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.